REFUND POLICY

SHIPPING INFO: 

​*FREE SHIPPING*

Currently only available within Canada

​

Orders will be sent out within 1-3 business days. Please make sure the shipping address is correct.

In the case of an incorrect shipping address, additional costs will be incurred by the customer.

Free shipping Canada wide with orders over $150

​

In general we do not accept refunds or returns. We do not accommodate buyers remorse.

At Bohem Dreme, we strive to create a shopping experience that is filled with positive energy and love. Our handmade macramé products for home décor and body accessories are carefully crafted to bring joy and spiritual serenity into your life. While we do not offer refunds or exchanges as a general policy, we are committed to ensuring your satisfaction. If you encounter any issues with your purchase, we encourage you to reach out to us so we can find a suitable solution that aligns with our win-win mentality.

​

Eligibility for Issue Resolution:

If you experience a problem with a product you received from Bohem Dreme, please contact us within 30 days of receiving your order. We kindly request that you provide us with the necessary details and, if applicable, supporting evidence (such as photographs) to help us understand the issue.

Our Resolution Process:

Once we receive your inquiry, our dedicated customer support team will promptly review your case. We value open communication and will work closely with you to find a solution that satisfies both parties. Our aim is to ensure that you are delighted with your Bohem Dreme experience.

Potential Resolutions:

1. Repair or Replacement: Depending on the nature of the issue, we may offer to repair the product or provide a replacement if feasible. We want you to enjoy the beauty and craftsmanship of our macramé creations without any concerns.

2. Store Credit: In certain situations, we may offer store credit that can be used towards a future purchase. This provides you with the opportunity to explore our collection and find an alternative item that resonates with your spirit.

3. Customized Solution: We understand that each situation is unique, and we are open to discussing personalized resolutions that align with both your needs and ours. We believe in fostering positive and mutually beneficial outcomes.

Please note:

• Our resolution options are subject to the discretion of Bohem Dreme, taking into consideration the specific circumstances of each case.

• Any agreed-upon resolutions will be communicated and confirmed via email or other suitable means of communication.

• If a repair or replacement is deemed appropriate, we will provide instructions for returning the item to us. Return shipping costs may be the responsibility of the customer, unless otherwise agreed upon.

While our general policy does not include refunds or exchanges, we are dedicated to ensuring your satisfaction and finding a solution that brings harmony to both parties involved. At Bohem Dreme, we cherish our inclusive community and strive to create a shopping experience where art, spirituality, and customer happiness unite.

If you have any further questions or concerns about our refund policy, please feel free to contact our customer support team.

​